{"id":2556,"date":"2023-05-09T18:04:31","date_gmt":"2023-05-09T18:04:31","guid":{"rendered":"https:\/\/blog.zerowait.com\/?p=2556"},"modified":"2023-05-09T18:04:31","modified_gmt":"2023-05-09T18:04:31","slug":"a-reputation-is-earned-over-time","status":"publish","type":"post","link":"https:\/\/blog.zerowait.com\/index.php\/2023\/05\/09\/a-reputation-is-earned-over-time\/","title":{"rendered":"A Reputation Is Earned Over Time"},"content":{"rendered":"

 <\/p>\n

\n\n\n\n\n
\"Earned<\/center><\/p>\n

Last month, I was speaking to a Canadian customer about his NetApp technical support requirements, and he mentioned that the OEM\u2019s support seems to be in decline. He also said that the well-known organization that he uses for his network support can take a week to get back to him. Yikes.<\/p>\n

Unfortunately, we\u2019re all experiencing something similar. Even consumer sales support is getting worse. For example, recently I tried to order a second pair of eyeglass lenses from an online company in New York that I have used in the past–the last time less than two weeks ago. I put the order in, paid online, and almost immediately received an automated request for my prescription\u2014i.e., the one I had sent them a couple of weeks ago. They will not answer their phone or respond to emails asking them to simply duplicate the last order. Instead, a few hours later I received an automated email that they are going to cancel my order. This was after I mailed my old frames to them for the new lenses to be made and fit.<\/p>\n

At Zerowait, we make sure we answer our phones and respond to emails and texts from customers and prospects. We grew our business by focusing on a small niche and providing responsive, well-thought-out answers to our customers\u2019 questions, thus solving their technical issues and providing good value with our NetApp<\/a> and SimplStor<\/a> hardware solutions and support<\/a>.<\/p>\n

If you need excellent technical support <\/a> for storage hardware I hope you will give us a try. Our goal is to solve your problem, and I hope we can demonstrate why so many of our customers are still working with us for a decade or more after their first call.<\/p>\n

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com<\/a>.<\/p>\n

\u00a0<\/address>\n

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\n
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Over 20 years providing NetApp Service and Support\u00a0<\/strong><\/p>\n

\"Affordable<\/p>\n<\/div>\n

 <\/p>\n

Zerowait Corporation<\/div>\n
707 Kirkwood Hwy, Elsmere DE 19805
\nPhone: 302.996.9408
\nManchester, UK: +44 161.513.7429
\nSydney, Australia: +61 2.8518.1271 <\/p>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

  Last month, I was speaking to a Canadian customer about his NetApp technical support requirements, and he mentioned that the OEM\u2019s support seems to be in decline. He also said that the well-known organization that he uses for his … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/posts\/2556"}],"collection":[{"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/comments?post=2556"}],"version-history":[{"count":4,"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/posts\/2556\/revisions"}],"predecessor-version":[{"id":2560,"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/posts\/2556\/revisions\/2560"}],"wp:attachment":[{"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/media?parent=2556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/categories?post=2556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.zerowait.com\/index.php\/wp-json\/wp\/v2\/tags?post=2556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}