Monthly Archives: August 2008

customer service

Last week we had a customer who called with a problem. While working with the client we decided that the best way to solve the problem was to go on site. So we told the customer we would fly up … Continue reading

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New England bound

I am going up to New England to visit with some of our customers for the next few days. The New England area has been a good area for our business for many years. At one time in 2000 our … Continue reading

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Is IBM’s XIV product aimed at NetApp?

According to an article in Computerworld the product does not match features with EMC, but what if IBM is testing the waters with XIV to see if it can slowly turn their N Series customers into XIV customers. IBM’s OEM … Continue reading

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NetApp quarterly profit rises, outlook disappoints

NetApp has hit a rough spot. They are increasing the size of their sales force but sales are not growing that fast yet and they risk alienating their reseller channel: “They feel like if they can put more people on … Continue reading

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Support costs poll

Are you considering Zerowait for NetApp filer or NetCache support? Are you happy with your NetApp support costs? Yes – NetApp support costs are affordable. No – NetApp support costs too much. I am considering Zerowait for our NetApp support … Continue reading

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Another trip to Dallas

I have been visiting customers for the last couple of days in the Dallas area, and last night 8 members of our customer family met for dinner at Del Friscos. We had a great time talking tech and trading ideas. … Continue reading

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