Advantage…Zerowait!

Small Business Advantages

There are many advantages that a small business like Zerowait provides our customers when compared to the big Silicon Valley corporations, but I want focus today on these three: product quality, superior service, and customer focus.

Zerowait Provides Better Quality

We recognized long ago that no two customer’s networks or storage are the same. Our customers trust Zerowait to design network storage solutions that meet their workflow and performance requirements, instead of requiring workarounds and third-party solutions to implement a new or upgraded storage infrastructure. A big company tends to create solutions to meet as many customers’ needs with as few variations as possible—cookie cutter technology. A smaller company can offer solutions that fit perfectly. Plus, we don’t force obsolescence. Our “Generational Architecture” provides our customers with hardware solutions and support that often exceeds 10 years.

Zerowait Provides Superior Customer Service

If you are tired of calling technical support and getting asked the same questions repeatedly before you get a non-answer, then you will appreciate the answers from our engineering and support team. Our team goes out of their way to make certain that our customers are satisfied. There are no levels of management between the support engineer and the President of the company. If there is an urgent problem, the escalation process is short and quick compared to big companies. Just ask our customers and they will tell you.

Zerowait Is Focused

Zerowait’s customers know they can trust us and that their issues will be addressed without the run around. Our goal is to build a sustainable long-term relationship. We know most of our customers by name and we want them to be successful. We don’t base our sales and support approach on quarterly numbers or stock market value. Zerowait can focus on tailoring our solutions to customers’ unique needs. Our engineers provide well-considered answers, instead of corporate talking points. As a small business we consider our customers friends, and we go the extra mile to make sure they are satisfied. In many cases, our customers and engineers have been working together for over 20 years.

Our goal is to build a long-term trusting relationship with our customers. Zerowait has been serving customers for over three decades. During that time, we’ve seen many Silicon Valley companies taken over or closing. This year we are building storage solutions that we are expecting to still be in service in 2035. How many big companies take that view of their products?

For more information, please give us a call at +1 302-996-9408 or email us at sales@zerowait.com.

www.zerowait.com