Times change, and so does technology. Sometimes things improve but often there are unintended consequences. Recently a number of our customers have been asking them to help them upgrade their NetApp firmware. One of our first steps is to try to get an understanding as to what the company does and how it uses its filers. The reason we try to ascertain this is that some of NetApp’s firmware releases have a lot of bugs. So while the upgrade may fix one problem it might introduce two or three new ones. Since we maintain so many NetApp filers we have the knowledge to help you navigate the upgrade minefield and avoid some of the nasty surprises.
There are a lot of NetApp customers still running version 5.3 of ontap in NFS only shops on their F760’s without a bit of trouble. They have no reason to upgrade, their systems are stable, and they are happy with their systems as they are. These customers rely on Zerowait for our parts replacement services and our technical support. Although their reasons may vary a little, the main reason that Zerowait continues to add service and support customers is that our support is so much more affordable then NetApp’s.
At our warehouses, we keep a tremendous stock of legacy NetApp equipment. If you are looking for an affordable alternative to NetApp for parts, service, support or upgrades I hope you will give us call and perhaps join the Zerowait family of satisfied customers.