We want our customers to say that is a hell of a product, not that is a hell of an ad – Leo Burnett

Our Zerowait High Availability Exception Reporter is starting to get some very good press. Our friend Jon Toigo, who helped us define the product in its early stages had the following to say in his ESJ article.

Also worthy of mention is Zerowait. Lately a purveyor of used Network Appliance Filers and a provider of service and support for NetApp customers, CEO Mike Linett and company have started looking into the realm of storage management at the prompting of some of their customers. If you use a lot of Network Appliance gear, check out http://www.zpiphany.com for a sample of Zerowait’s new product, called Zpiphany. It will review your Filer (installation) configuration, tell how efficient your storage is in a simple pie chart, compare your storage efficiency to their sample population of hundreds of filers, and interpret your weekly logs to provide simple-to-follow solutions to your filers’ error messages from their library of solutions. Zpiphany is provided as part of the company’s NetApp Service and support contracts, or available at less than $5.00 a day to customers who want to use it to maximize their NetApp storage infrastructure, no matter who provides the hardware support or how much storage is attached to the Filer.

I like the Zpiphany model a lot and hope that it will be expanded to include other brands of storage products from other vendors—especially those who seek to conceal allocation and utilization data from the “prying eyes” of their own customers. Linett is open to all offers, should any vendors want to assist their customers with this kind of concise reporting service.