Author Archives: steven

Trust but Verify: Ronald Reagan Do you believe the claims made by your storage vendor’s marketing brochures? Do you believe the claims made by their marketing and sales folks? Can you renegotiate your contract terms if their performance does not … Continue reading →

Ask the Zerowait Engineer… We received the following question from a customer…..Your web site is saying some people reported 30% overhead with ZCS checksums. Performance-wise, should we opt for FC9s shelves with BCS drives? If you are running your filers … Continue reading →

Incremental cost of storage software to the manufacturer. Today I got a call from a NetApp customer and he complained about the costs of NetApp software licenses. I told him that we had transferable NetApp licenses & I explained that … Continue reading →

Looking to lower your cost of NetApp Maintenance? You are not alone! “NetApp worked fine for us,” he said. “It’s not a bad product at all — it was the cost of maintenance that was a problem.” Barbieri said that … Continue reading →

Quantum leaps or stepping on your customers? Recently NetApp’s Dave Hitz has been writing about the quantum leaps that his company is taking. But as NetApp makes it’s leaps it seems to leave many customers behind. As NetApp’s customers recently … Continue reading →

NetApp sells used parts! NetApp needs to recycle defective parts, many of which can be repaired, as quickly as possible. Product lifecycles in the high-tech world are notoriously short. A single circuit board might undergo 20 revisions over seven years, … Continue reading →

Can you decipher your NetApp Log files?Do you know what all of the NetApp error messages mean?When is the last time you read through your NetApp log files?Zerowait works with our NetApp customers to take the mystery outof their log … Continue reading →

We were talking to a NetApp Customer the other day about upgrade options for his NetApp Storage Infrastructure. He told us that his NetApp representative had told them that the only option they had for service and support was to … Continue reading →

Zerowait ships NetApp parts all over the world Sometimes folks call us and are surprised how many NetApp customers we have and where we cover NetApp systems. NetApp customers all over the world have the same concerns and want to … Continue reading →

End of year Scheduling. As the end of the year approaches, we typically get a flurry of calls from folks who need a NetApp solution installed before the year end. Typically folks want both a trained NetApp engineer and NetApp … Continue reading →