Zerowait Corporation

This week has been extra busy for all of us, preparing transferable licensed NetApp Filers and custom-built SimplStor storage servers for new orders, and keeping up with trouble-tickets and ensuring timely replacement component shipments for our ZPA maintenance customers. Riley has learned a lot!

While many companies today are focused on adding artificial intelligence or machine automation to their customers’ service experience, at Zerowait we prefer a personal touch, and having a happy dog or two in the office seems to help our team provide the consistent high-quality service and support that high availability systems require.

We look forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

Over 20 years providing NetApp Service and Support 

The foundations of Zerowait are anchored in what I consider the three things that are required for a successful business:

1) Focus on the niche.
2) Provide customers with affordable, dependable solutions.
3) Find ways to improve the delivered quality of service and products.

Last month while I was in Nebraska visiting with a customer, he mentioned that no matter who he is working with at Zerowait he always gets the correct answer. I told him that when we hire new employees, we look for the best qualified people who are also looking to learn. Because we strive for excellence, we have consistently improved our documentation, and that makes it easier for our procedures to evolve and improve our customer service and support.

If you are looking for outstanding NetApp third-party support, a semi-custom SimplStor storage solution that will meet your current requirements and provide long-term reliability, or excellent technical support for data storage you can depend on Zerowait.

Our goal is to solve your problem before it goes critical. Our customers know that they can depend on Zerowait to solve the problem before calling in the forensics team.

We look forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

Last month, I was speaking to a Canadian customer about his NetApp technical support requirements, and he mentioned that the OEM’s support seems to be in decline. He also said that the well-known organization that he uses for his network support can take a week to get back to him. Yikes.

Unfortunately, we’re all experiencing something similar. Even consumer sales support is getting worse. For example, recently I tried to order a second pair of eyeglass lenses from an online company in New York that I have used in the past–the last time less than two weeks ago. I put the order in, paid online, and almost immediately received an automated request for my prescription—i.e., the one I had sent them a couple of weeks ago. They will not answer their phone or respond to emails asking them to simply duplicate the last order. Instead, a few hours later I received an automated email that they are going to cancel my order. This was after I mailed my old frames to them for the new lenses to be made and fit.

At Zerowait, we make sure we answer our phones and respond to emails and texts from customers and prospects. We grew our business by focusing on a small niche and providing responsive, well-thought-out answers to our customers’ questions, thus solving their technical issues and providing good value with our NetApp and SimplStor hardware solutions and support.

If you need excellent technical support for storage hardware I hope you will give us a try. Our goal is to solve your problem, and I hope we can demonstrate why so many of our customers are still working with us for a decade or more after their first call.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

We’ve been in this business niche for over 30 years, and we have seen this cycle before. We have heard the marketing hype and seen great companies collapse when their “magic quadrant “solutions were overtaken by a new technology that was easier, simpler, and more affordable. A growing number of proprietary storage customers are trading in their EOL “magic quadrant” hardware for open-sourced solutions. Our SimplStor with Linux and ZFS provides data management features and reliability like NetApp, without the EOL, proprietary software and costly yearly software support contracts.

On the other hand, nothing says you have to change your storage now if it’s working! If you have NetApp filers and want to keep them going beyond mandated EOL dates, we can help. Whether you want to extend their life cycle or keep them running for a few months while you do a transition Zerowait’s service and support is a flexible alternative.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

When I was in statistics classes at the University of Delaware, I learned that a good forecast depends on good data. About 20 years ago, I started using our database of quotes and orders to forecast the next year’s business. I prefer a 3-month moving average forecast for quarterly business decision making, and a 3-year moving average for yearly strategic decision making. The Lock Down years were unusual and affected my data and my business forecasting accuracy.

Over time we found that there was a seasonality in the storage market our company is in, and there are two peaks in business. The first is in late spring and the second is between Thanksgiving and year end.

Looking at our data we have seen three trends over the past year:

• NetApp customers are looking for maintenance support beyond EOL/EOS announcements.
• Our SimplStor XFS and ZFS customer installations continue to grow.
• Zerowait is providing more customers with administration support, migration support, and logistics and storage auditing services.

Based on conversations, notes, and our database I expect that during 2023 these trends will continue, as companies trim spending due to the economic outlook.

If you’re looking for storage solutions that solve problems, and provide the reliability you need without breaking your budget…Zerowait has the Answers.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

Our large stock of NetApp storage shelves and drives can provide an affordable increase to your current NetApp storage infrastructure. It doesn’t matter if your system is end-of-life (EOL), end-of-support (EOS) or under current NetApp support. We have storage solutions that will make your boss happy this holiday season.

Over the last two decades we have helped many clients with their data migrations, even when they occur over the holiday season. Zerowait’s data migration recipes have allowed our clients to enjoy the holidays with family, instead of eating cold pizza while working through the night at a data center. If you need technical support or maintenance, Zerowait has experienced and knowledgeable staff to help get the job done right.

Some of our long-term clients have been comparing the cost and convenience of outsourcing and/or cloud to on-prem data storage. In today’s connected world there is a balance: while some data can be outsourced or stored in a shared cloud environment, for security or Intellectual property reasons some data should be kept “in-house”. Our SimplStor product line consists of customizable data storage solutions in a variety of flavors. Whether your preference is ZFS, XFS or Windows, the result is a reliable on-prem storage solution without the hassles or security risks involved with giving your data to someone else to store and manage.

If you’re looking for storage solutions that solve problems, and provide the reliability you need without breaking your budget…Zerowait has the Answers.

Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.