NetApp / Microsoft Authentication Issue


The Zerowait team has learned of an issue affecting NetApp users with legacy systems and also some newer units. We are working on ways to help customers work through the issue to provide uninterrupted data delivery from their Filers.

1) Microsoft Windows is enforcing a security policy (CVE-2022-38023) and this will affect all NetApp systems’ ability to authenticate to a Windows domain using NTLM/Netlogon.

2) There are patches within certain versions of ONTAP that fix the issue, so upgrading to those patches should be done soon if you have a current support contract with NetApp.

3) The Microsoft full Enforcement phase starts July 11, 2023. Prior to this date, if you do not have the ability to upgrade your ONTAP, there may be a temporary workaround available.

4) We are aware of a Version 7 workaround that was valid in certain ONTAP versions until April 11, 2023, but are unsure if it is still available.

5) We have found a potential workaround for customers using Workgroup Mode.

For more information on this issue please contact us at +1 302-996-9408 or by email at info@zerowait.com.

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First, Put Out The Fire!

 

First, put out the fire!
For the most part, data storage “just works”. That’s not only a result of great equipment, but also diligent administration and top-notch maintenance support. Even with all that, occasionally we get called in when things have gone critical; and the Zerowait team responds quickly, with the tools needed to fight our customers’ fires: experience, background, and systems developed over many, many years.

The foundations of Zerowait are anchored in what I consider the three things that are required for a successful business:

1) Focus on the niche.
2) Provide customers with affordable, dependable solutions.
3) Find ways to improve the delivered quality of service and products.

Last month while I was in Nebraska visiting with a customer, he mentioned that no matter who he is working with at Zerowait he always gets the correct answer. I told him that when we hire new employees, we look for the best qualified people who are also looking to learn. Because we strive for excellence, we have consistently improved our documentation, and that makes it easier for our procedures to evolve and improve our customer service and support.

If you are looking for outstanding NetApp third-party support, a semi-custom SimplStor storage solution that will meet your current requirements and provide long-term reliability, or excellent technical support for data storage you can depend on Zerowait.

Our goal is to solve your problem before it goes critical. Our customers know that they can depend on Zerowait to solve the problem before calling in the forensics team.

We look forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

 

Over 20 years providing NetApp Service and Support 

Affordable NetApp Monitoring!

 

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271

 

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A Reputation Is Earned Over Time

 

Earned Reputations

Last month, I was speaking to a Canadian customer about his NetApp technical support requirements, and he mentioned that the OEM’s support seems to be in decline. He also said that the well-known organization that he uses for his network support can take a week to get back to him. Yikes.

Unfortunately, we’re all experiencing something similar. Even consumer sales support is getting worse. For example, recently I tried to order a second pair of eyeglass lenses from an online company in New York that I have used in the past–the last time less than two weeks ago. I put the order in, paid online, and almost immediately received an automated request for my prescription—i.e., the one I had sent them a couple of weeks ago. They will not answer their phone or respond to emails asking them to simply duplicate the last order. Instead, a few hours later I received an automated email that they are going to cancel my order. This was after I mailed my old frames to them for the new lenses to be made and fit.

At Zerowait, we make sure we answer our phones and respond to emails and texts from customers and prospects. We grew our business by focusing on a small niche and providing responsive, well-thought-out answers to our customers’ questions, thus solving their technical issues and providing good value with our NetApp and SimplStor hardware solutions and support.

If you need excellent technical support for storage hardware I hope you will give us a try. Our goal is to solve your problem, and I hope we can demonstrate why so many of our customers are still working with us for a decade or more after their first call.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

 

Over 20 years providing NetApp Service and Support 

Affordable NetApp Monitoring!

 

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271 

 

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Slash Backup Bandwidth Usage!

 

Savvy Solutions

Last week, I was speaking with a colleague over coffee about an issue we encountered this winter with an organization whose NetApp SnapMirror backups to a remote site were not completing. There was too much data being sent nightly and given the bandwidth at the remote location each backup was unable to complete before the next one started. From there they began stacking up.

Due to the economy, the company did not want to upgrade their bandwidth, hardware, or software, but they needed a solution quickly as it impacted their disaster preparedness. Zerowait’s engineering team has been solving storage problems for over 25 years. We have processes which we follow to uncover root causes and provide a set of possible solutions based on the parameters our customer has provided.

When we investigated this organization’s problem, we found that:

  • Their SnapMirror backups started “stacking” about 30 days prior to them noticing it during a monthly audit.
  • They had not updated their Snapshot and SnapMirror configurations for many years.
  • Their programmers had made some recent changes to internal processes which resulted in many duplicate files and increased the size of their database tables.

We proposed and implemented a three-stage plan:

  • Implement deduplication and compression.
  • Identify the most problematic shares and folders and restructure them to make deduplication more targeted and thus more efficient.
  • Alter the Snapshot schedule to ensure there was time to complete deduplication and compression before any new Snapshot was taken. This was crucial.

Once this was done, the backups were completed in about five hours. Success!

Zerowait’s engineers know the storage toolsets and how to optimize NetApp Storage. They were able to solve the problems without additional bandwidth, hardware, or software.

If you are having a storage problem, please tell us your story. We are good listeners and great problem solvers.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

 

Over 20 years providing NetApp Service and Support Affordable NetApp Monitoring!

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271 

 

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Ready for Spring Savings?

Ready for Spring Savings?

Our customers are looking for three things:

  • Reliable, high-quality NetApp legacy support.
  • Semi-custom storage solutions that fit their specific requirements.
  • Storage administration and engineering assistance.

Legacy NetApp support
A couple of years back, a customer of ours changed to another support provider. When he left Zerowait Parts Assurance, his system was configured correctly, and all drives were working. After two years with this other support vendor, he came to us for help. His Autosupport showed that one of his filer’s shelves were not configured correctly and there were failed drives in the system. The customer had lots of problems with the other support provider, and has now renewed with us! Our customer found that the not so well-hidden secret of a low price is that system reliability has costs that need to be considered.

Semi-Custom Storage Solutions
Some of our SimplStor customers have been working with us to bring their products to market. They need a high-quality hardware solution with outstanding support that can be customized for their specific needs. They learned that dealing with hardware component manufacturers to meet their needs can get really confusing. Our engineers have been designing semi-custom hardware solutions for our customers for over a decade. Zerowait builds our solutions to last a long time and we provide excellent support. If you are looking for a special purpose hardware solution, give us a call and we’ll review your options with you. You will be glad you did!

Storage Administration and Engineering Services
Due to a marketplace shortage of experienced data storage engineers, we have been helping an increasing number of customers with staffing gaps in their storage management and administration teams. Our engineers recently implemented a dedupe and snapmirror solution which solved a backup stacking problem without adding to the costs of bandwidth. If you have a sticky problem with storage, let us know.

Our customers deserve quality service and support, and our team is always working on our systems, tools, and documentation to improve the services that our customers require.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com

Over 20 years providing NetApp Service and Support 
Affordable NetApp Monitoring!

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271

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Sunset for “Magic Quadrant” Storage?

Sunset for Magic Quadrant Storage
The Enterprise Storage business is in a transition similar to the Sun Solaris / Open Source Linux transition a little more than a decade ago. NetApp’s recent layoffs may indicate that locked-in customers are looking at other solutions for their hardware and support solutions. I don’t think customers expect that their vendor’s layoffs will improve the service, support and engineering that they receive.

We’ve been in this business niche for over 30 years, and we have seen this cycle before. We have heard the marketing hype and seen great companies collapse when their “magic quadrant “solutions were overtaken by a new technology that was easier, simpler, and more affordable. A growing number of proprietary storage customers are trading in their EOL “magic quadrant” hardware for open-sourced solutions. Our SimplStor with Linux and ZFS provides data management features and reliability like NetApp, without the EOL, proprietary software and costly yearly software support contracts.

On the other hand, nothing says you have to change your storage now if it’s working! If you have NetApp filers and want to keep them going beyond mandated EOL dates, we can help. Whether you want to extend their life cycle or keep them running for a few months while you do a transition Zerowait’s service and support is a flexible alternative.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

 

Over 20 years providing NetApp Service and Support

Affordable NetApp Monitoring!

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271

 

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Forecasting 2023 Storage Trends

 

Forecasting 2023 Storage Trends
Happy New Year!

When I was in statistics classes at the University of Delaware, I learned that a good forecast depends on good data. About 20 years ago, I started using our database of quotes and orders to forecast the next year’s business. I prefer a 3-month moving average forecast for quarterly business decision making, and a 3-year moving average for yearly strategic decision making. The Lock Down years were unusual and affected my data and my business forecasting accuracy.

Over time we found that there was a seasonality in the storage market our company is in, and there are two peaks in business. The first is in late spring and the second is between Thanksgiving and year end.

Looking at our data we have seen three trends over the past year:

Based on conversations, notes, and our database I expect that during 2023 these trends will continue, as companies trim spending due to the economic outlook.

If you’re looking for storage solutions that solve problems, and provide the reliability you need without breaking your budget…Zerowait has the Answers.

We are looking forward to working with you. Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

 

Over 20 years providing NetApp Service and Support 
Affordable NetApp Monitoring!

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271

 

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Santa Needs Storage Too!

 

The Data Won't Fit!!
Like Santa’s bag, data storage expands fast at times, and getting it where it needs to go can be tough! Users expect instant access to even infrequently used data, which increases complexity and costs. Zerowait has affordable solutions that fit in today’s business climate.

Our large stock of NetApp storage shelves and drives can provide an affordable increase to your current NetApp storage infrastructure. It doesn’t matter if your system is end-of-life (EOL), end-of-support (EOS) or under current NetApp support. We have storage solutions that will make your boss happy this holiday season.

Over the last two decades we have helped many clients with their data migrations, even when they occur over the holiday season. Zerowait’s data migration recipes have allowed our clients to enjoy the holidays with family, instead of eating cold pizza while working through the night at a data center. If you need technical support or maintenance, Zerowait has experienced and knowledgeable staff to help get the job done right.

Some of our long-term clients have been comparing the cost and convenience of outsourcing and/or cloud to on-prem data storage. In today’s connected world there is a balance: while some data can be outsourced or stored in a shared cloud environment, for security or Intellectual property reasons some data should be kept “in-house”. Our SimplStor product line consists of customizable data storage solutions in a variety of flavors. Whether your preference is ZFS, XFS or Windows, the result is a reliable on-prem storage solution without the hassles or security risks involved with giving your data to someone else to store and manage.

If you’re looking for storage solutions that solve problems, and provide the reliability you need without breaking your budget…Zerowait has the Answers.

Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

Happy Holidays to All!

Over 20 years providing NetApp Service and Support

Affordable NetApp Monitoring!

 

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271

 

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Is There A Turkey In Your Data Center?

There's a Turkey in My Data Center!
I have been told that our Thanksgiving dinner is going to be more expensive this year, because of the cost increases in turkey, yams, and pumpkin pies. Coincidentally, I heard that during the fourth quarter we will see a wave of vendor mandated forced EOS / EOL upgrades, exploding cloud storage costs, and new data storage hardware cost increases. With an uncertain future it is imperative that you get control of your turkey and storage costs–and Zerowait has the answers you need!

I like Spam, but don’t consider it to be an acceptable substitute for the turkey in my Thanksgiving dinner. Similarly, I don’t think many of our customers would consider buying NetApp parts from Craigslist as an acceptable solution for their legacy NetApp. Zerowait has a recipe for successful NetApp support that we have been improving upon for over for well over 20 years. If you have NetApp equipment, then Zerowait has the support solutions that you need.

Some of my friends like to outsource Thanksgiving dinner to restaurants or other food colo-centers or Dinner Service Providers (DSP). I have found that the costs of outsourcing Thanksgiving dinner can be significant, and that quality control can waver. Plus, outsourcing storage and engineering can have significant costs, and often the vendor does not understand the nuances that are involved with serving data consistently, on time and within budget. Zerowait has a range of data storage solutions on our menu–from NetApp transferable licensed filers to our own SimplStor line available in ZFS, XFS and Windows.

A good Thanksgiving dinner usually ends with some great pie choices. I enjoy Pumpkin pie, Pecan Pie, and Apple pie. It is often hard to choose among them and I may take a bit of each. Zerowait offers hardware solutions, technical support and hardware replacement policies and many of our customers order a combination of all three.

Above all, Thanksgiving dinner is best when it can be enjoyed with family and good friends. Zerowait has been working with many of our customers for over two decades, and many have become good friends. We wish you a happy Thanksgiving and hope that we can catch up soon to discuss how we can help you set the table for a successful storage solution.

Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

 

Over 20 years providing NetApp Service and Support

Affordable NetApp Monitoring!

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271

 

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Preparing for the Coming Storm?

Zerowait Corporation Monthly </p> <p>Updates

Do's and Don'ts for Tough Times.Storage grows in good times and bad. Zerowait is a countercyclical company, and when enterprise storage customers want to economize, we see increased business for our services and custom-built storage solutions. Over the last month we have been very busy with several new SimplStor ZFS orders and a quite a few new service and support agreements for legacy NetApp equipment.

You don’t need an economics degree to see the trendlines. GDP in all sectors doesn’t look good. Inflation, layoffs, supply chain issues, and energy availability issues are affecting productivity. Business is going to get more difficult, and budgets are going to tighten in the next few months.

Most of our hardware ships by FedEx and UPS and there have been some SNAFUs in their deliveries over the last few months. Our SimplStor hardware supply chain consists of several vendors and while there have been spotty issues in getting certain components, we have been able to stock up on things that are in short supply and have had only minor delays.

If you have reached an inflection point and need to make a decision about supporting your EOS NetApp systems, or are seeking an alternative on-prem, affordable storage solution, Zerowait can help.

Please contact us at +1 302-996-9408 or by email at sales@zerowait.com.

Over 20 years providing NetApp Service and Support 
Affordable NetApp Monitoring!

Zerowait Corporation
707 Kirkwood Hwy, Elsmere DE 19805
Phone: 302.996.9408
Manchester, UK: +44 161.513.7429
Sydney, Australia: +61 2.8518.1271

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