I was speaking to a customer last week who we had quoted and I was told that they were staying with NetApp for their support because NetApp met our price. The customer felt it was better to stay with the OEM for support, since the price was the same. I told the customer that although I was sorry that I did not get his business, I was happy that I was able to help them meet their budget needs by creating the competitive environment which incentivized their NetApp representative to meet our price point for service and support. The customer agreed that it was our competition that reduced their cost of support.
We work with customers all over the world, and many of our customers say that we provide better service and support than the OEM does for their own equipment. Many customers keep their NetApp systems long enough that NetApp’s representatives will no longer provide support quotes for equipment and Zerowait is the only global company providing high availability support for these legacy systems. We think that NetApp makes great hardware and software and we have been working with NetApp hardware since 1998. Over the last decade we became an independent service and support organization, and that transition has allowed us to provide a competitive business model to NetApp for the support of their equipment. Our customers include commercial organizations around the globe, and many state and federal agencies.
In a turbulent world and uncertain economy, many organizations are fighting with extremely tight IT budgets and looking for ways to save on their storage costs. Over the last month I have met with customers in TX, CO, NV, and AZ to discuss the many ways we can help them stretch their IT dollars, whether by extending the service life of their NetApp equipment or by using our SimplStor as an affordable data archive or tape replacement solution. If you are looking for an affordable storage solution, Zerowait has the answer!
