Monthly Archives: April 2005

Happy Friday to everyone! While I was off repairing my health, I received an email from respected information technology consultant and author, Jon William Toigo. Jon writes: Hey Cap: Quick question for you. If NetApp changes its gear every 18 … Continue reading →

During this morning’s Customer Service meeting, one of our engineers suggested that we put up a special on our Blog to coincide with my speaking engagement during Interop next Tuesday. Darn good idea we thought! So, we are offering a … Continue reading →

First let me say thanks to Mike for posting to the blog the last 2 days. He did a great job! If you are a current ZPA (Zerowait Parts Assurance) customer, you have, or will, receive an email from Zerowait … Continue reading →

Captain Rick is grounded with the Flu today and he asked me to write the Blog today. Some people have asked where the company name Zerowait came from. I always believed in providing a quality service right away, and so … Continue reading →

Today I saw this news article about how Dell was going to target the NetApp products. SAN FRANCISCO (Reuters) – Dell Inc., working with partner EMC Corp. , said on Tuesday it was chasing a new chunk of the mid-range … Continue reading →

Many people question the legalities of second hand equipment. It seems that manufacturers often use scare tactics to convince people to buy directly from them. These scare tactics often work because the IT managers don’t have the time to research … Continue reading →

Break-Fix shop vs. Engineering shop. In a discussion with the Zerowait engineers, they explained to me that there are two types of IT shops, Break-Fix and Engineering. What kind of shop do you have? A Break-Fix shop is one that, … Continue reading →

In today’s Search Storage, Arun Taneja, president and founder at Taneja Group, Hopkinton, MA, says, “The big problem with NAS is that [the devices] are islands unto themselves”. He goes on to say, “What happens if I want to move … Continue reading →

I spend a lot of time hunting around for news and info to pass along to you. Lately it seems that the only news I can find about the NetApp world is the partnership with IBM. I have to admit; … Continue reading →

One of the Zerowait engineers was telling me about a customer issue he was dealing with. He thought you all might learn something from it. The customer had an equipment failure, so their engineers pulled one of their spares and … Continue reading →