Zerowait Corporation

NetApp customer outraged by bizare Software support quote from NetApp!

On Thursday , we received a quote by fax from a NetApp F760 customer who received a quote for over $74,000.00 for his ongong software subscription. He called us to discuss this hilarious quote. He was laughing , but he was astonished and quite aggrevated also. How could they charge this much for a subscription for a software package? If I did not see the Quote with my own eyes I would not believe it.

Perhaps NetApp needs to make money on the backend because they have been giving too much away to gain maket share Dave Hitz, cofounder and head of engineering at NetApp. “We have a single software system, and we can cut our prices to gain market share,” he says.

I don’t know of any customer that likes to be bullied by their vendor, and this latest pricing tactic seems to be a way for NetApp to either force customers to upgrade their perfectly good storage systems or to pad NetApp’s profits. The uninteded consequence of this pricing structure will be to drive customers away from NetApp products, because the ROI of their products just skyrocketed.

If you are looking for a way to keep your NetApp costs under control please keep Zerowait in mind. Our satisfied family of customers continues to grow because Zerowait provides an affordable alternative to NetApp’s outrageous service, support and upgrade pricing.

Is Elmer Fudd in sales?
On Wednesday , we received a phone call from a NetApp customer, that had been told by his sales representative, that he should always purchase two or three times the storage he needs, just to be safe. He called us to see what our take of the situation was. I asked how the determination was made that he needed more storage? Did anyone review his storage capacity and usage profile? What were his storage growth projections? There are many reasons to ask these basic questions but they come down to one really good reason. Since storage goes down in price relative to capacity over time, it makes financial sense to buy the least amount of storage you will need at the time of purchase. History has clearly taught us that adding storage capacity will be cheaper in the future.

When a company calls us to do a storage evaluation we typically run some of our scripts to get an idea of each of the following areas:
1) What is the usable storage on the filer.
2) What is the total capacity of the filer
3) What is the Snap Reserve on the filer
4) What is the percentage of used space by file extension.
5) What is the age profile of the files.

Within few minutes we can tell what the access profile of the filer is and quickly help our customer create a storage plan that makes budgetary sense. Most of the time, our customers find that simply adding some Zerowait storage shelves and disks and reorganizing their current storage configuration is all that is needed. But whether our customer needs our help in configuring their storage, migrating data or adding capacity, they know they can trust Zerowait to provide the best service and support available for NetApp equipment.

Safely Purchasing Second-Hand Storage Gear

A few customers of ours called us or sent us links over over the last few days to point out this article which features Zerowait. I like the article a lot! The article goes into the proper way to purchase used and remanufactured equipment and what to watch out for.

The article also has some bullet points that refer to studies that say that many customers are looking for a ROI on their storage gear in the 5 to 7 year range, but as I have pointed out previously, NetApp; like so many other manufacturers, focuses on a refresh cycle of 3 years. This is the disconnect that enables Zerowait to grow. Zerowait focuses on providing affordable ongoing service and support for systems beyond the 3 year window, which are still reliably serving data.

Transferable licenses

Over the holiday weekend we received several emails requesting quotes on our systems with transferable licenses. When sending us a request please try to include the shelf type you want and the LRC or ESH combination for the shelves. Also, please include your preference for drives and any additional Network Cards you require over the standard configuration. Without this information we have to call you back so we can prepare an accurate quote for you. If you have your NetApp quote you can send that to us via FAX at 302 738 4302, and then we can create a competitive quote based on the items in that quote.

We have transferable licensed systems in stock with NFS, CIFS, Cluster and Snapmirror. We can save customers thousands of dollars for the same license codes that NetApp will sell you. Ten thousand dollars saved is a ten thousand dollars earned!

Is this a verifiable claim?

NetApp also claims that its RAID-DP technology is “4,000 times more reliable” compared to conventional RAID-1 systems, in terms of safeguarding disks against failure.

How did NetApp come up with this figure? The News reporter doesn’t say. I would be interested in finding out how much more reliable their RAID-DP is compared to RAID 5, which seems to be the most prevalent raid in the Data Centers we visit. Also, it would be interesting to learn why RAID-DP was released after SATA Disk technology was put into NetApp systems. Was there any linkage between SATA unreliability, as compared with FC disks, and the Release of RAID-DP? Is the RAID 4 that NetApp used to recommend inferior to their RAID-DP? Perhaps the SATA disks are more unreliable, so a dual hot parity disk solution is required? Maybe Keith Brown, NetApp director of technology and strategy, or one of our loyal readers at NetApp can answer these questions for us?

Have a great Holiday weekend !

Transferable Licenses

This subject comes up almost daily. NetApp provides transferable licensing. Zerowait stocks systems with transferable NFS,CIFS,Cluster and Snap mirror. If a NetApp Salesman tells you that there is no such thing as a transferable license Call Zerowait. 888.811.0808 immediately. Ask to speak to Mike Linett. I will fax or Email you a copy of a transferable license from NetApp. This document is on NetApp stationary and signed by NetApp employees.

Zerowait has the largest third party stock of NetApp systems with transferable licenses. Additionally, we stock thousands of parts for most NetApp systems. We provide outstanding service and support to customers around the world. If you are not currently a Zerowait customer I hope that some day soon you will give us a try.

Dave Hitz discounts from NetApp. Dave Hitz, cofounder and head of engineering at NetApp. “We have a single software system, and we can cut our prices to gain market share,” he says.

Tuesday was an interesting day. It seems that many customers are starting to receive their lower price quotes from NetApp’s direct sales force and resellers.

We had one customer call us from Toronto who was getting 30% discounts on his NetApp FAS 270 hardware and software, but only getting15% discounts on his support. We had another customer call us that was getting 50% discounts on his hardware and software but also getting a 30% discount on his 3 year support. This confirms what I heard last week from a client in Maryland who was getting 30% discounts on hardware and 15% discounts on support. Another customer in California was able to get NetApp to meet our prices on hardware last week! So, if you are looking to get a price reduction from NetApp, it can’t hurt to show them our Zerowait quote as part of your negotiation process.

NetApp typically aggressively discounts hardware and software at the end of their fiscal quarter or the end of their fiscal year. But it seems that savvy customers can get steep discounts from NetApp now by using a variety of negotiation tactics. Please give us a call if you need some help with learning the ins and outs of NetApp’s negotiation process or need a competitive quote for your NetApp storage.

If enough of you send us your NetApp quotes we can put together a database of their quotes and see if there are regional price differences as well as product line price differences. It could be a very interesting database and provide a great negotiation tool for NetApp customers.

“Diligence is the mother of good luck.”
— Benjamin Franklin

Over a week in the office I probably speak to an average of 20 different customers. And every week our engineers probably speak to the same number of customers. I can’t provide an average week’s shipments, because some days we have a lot of small boxes and other days we have a couple of big pallets shipping, some days we have a mix and some days we hardly ship anything at all.

Some days we are making complicated system quotes and some days we are simply quoting out parts and upgrades. Some days we are out and about visiting clients and some days we are entertaining clients in our offices.

And we must be doing something right. Because every week we gain new customers, who like our commitment to providing the best service, support and upgrades for their NetApp equipment. So, if you need a transferable licensed NetApp Cluster or just a Gig card please keep us in mind, we would like to hear from you! And I hope you can join the Zerowait family of satisfied customers.

Last week a customer called us up in a panic. They needed 28 DS 14 36GB drives in a hurry and wanted to know if we had them. We checked our inventory found we had plenty in stock and said that we did have them and could ship right away. He said he would call us back, because NetApp told him they could not ship immediately and he was desperate. He called NetApp and told them Zerowait had the drives and could ship them immediately. NetApp then had a person drive our customer the shelves right away. He called us up and told us what happened. I was very sad to lose the sale but happy to help a customer. Other customers have shown Zerowait Quotes to NetApp in order to help them get lower prices on NetApp new gear and licenses.

If you are trying to get NetApp to quicken their reactions, or lower their prices give Zerowait a call. There are many ways to get a better deal out of NetApp, perhaps the best is to ask for the Dave Hitz Discount “We have a single software system, and we can cut our prices to gain market share,” he says.

Disaster Recovery or Disaster Prevention

There was a great article in search storage on the ten reasons DR plans fail recently, I suggest that you read it if you are concerned about your business continuity after a data loss event. Following the attacks on the Pentagon and the NY World Trade Center, Zerowait took actions to build what we termed our Disaster Prevention Strategy. The Project took us about 1 year to completely implement but was relatively inexpensive and has proven itself in all of our tests. What we did was to build a VPN between all of our remote offices and our HQ in Newark, DE . Then we extended the VPN to a Colo Center about 10 miles away at Serveon. We placed duplicate storage there, and servers including a mail server. Since all of our data is kept on transferable licensed NetApp Filers it is quite simple to move data between the filers.

Is it a perfect solution, of course not. But if all power and Internet Connectivity goes out in Newark, DE. we are ready. Our tests have proven that we can be up and running within a few hours from our home offices and our remote site. Our NetApp storage infrastructure helps us streamline our Disaster Prevention strategy, but it was only part our High Availability strategy.

At Zerowait we believe in High Availability. If you are concerned about your Disaster Recovery plan’s reliability, please give us a call. I am certain that we can help you build a High Availability Disaster Prevention Strategy that is cost effective and reliable.

In case you did not know, Zerowait provides affordable service, support and upgrades for NetApp equipment. We have an enourmous stock of transfrable licensed units from which you can build an affordable high availability NetApp storage infrastructure.